Bulkagrochem : Answers to Your Top Questions

Faq

When should I generate a ticket?

You should generate a ticket if you cannot find a solution to your issue in our FAQ or if you need personalized help from our support team.

How can I track my order?

To track your order, visit our Order Tracking Page in your profile and enter your Order ID in the provided field. Click the "View Track" button to see the latest status of your order.

Why am I unable to select a lower quantity?

Our system requires a minimum quantity for certain products. This ensures that you can take full advantage of bulk pricing.

Why haven't I received my OTP (One-Time Password)?

If you haven't received your OTP, it could be due to several reasons:

Poor network connection.
Your phone number may be entered incorrectly.
SMS delivery issues from your carrier.

Why can't I add items to my cart in the app?

If you're having trouble adding items to your cart in the app, it might be due to cached data causing conflicts. Clearing the app cache can often resolve this issue.

Why can't I add items to my cart?

If you're experiencing issues with adding items to your cart, it might be due to a browser cache problem. Clearing your browser's cache can often resolve this issue.

What if payment is deducted from your account and the order is not confirmed?

If payment is deducted but your order is not confirmed, please get in touch with us via the "Contact Us" page. Our customer executive will reach out to you within 48 working hours.

When and how will you ship the product once the payment is made?

Once your order is confirmed, we aim to ship it within 48 working hours. You will receive updates regarding the dispatch via message.

What products does your company offer?

We are a healthy food company manufacturing a wide range of products, including makhana, cookies, granola.

Are your products safe and effective?

Yes, our products are 100% safe and effective. They are backed by various certifications and undergo thorough testing.

Can I get personalized product recommendations or advice?

While our products are designed to meet the needs of the majority, you can reach out to us via the "Contact Us" page for personalized assistance.

Do you offer discounts or promotions?

No, but any offers will be announced on our website or social media handles.